Refund policy

We offer a 5-day return policy. If 5 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for the cost of return shipping. 

To initiate a return, please contact us thatdeafamilyshop@gmail.com within 5 days of receiving your order.

If your return is accepted, we’ll send you a shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at thatdeafamilyshop@gmail.com.

Damages and issues
That Deaf Family LLC is not liable for any products damaged or lost during shipping. If your order arrived damaged, please contact the shipment carrier to file a claim. Be sure to take photographs of the damaged goods for the claim. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.